After 24 months of being an active subscriber, which requires each monthly fee to have been successfully paid, you can continue on your current plan and choose a new device.
For example, if you signed up on June 1, 2019, you would be eligible for your Device Refresh on July 1, 2021 (provided you have paid your subscription fee each month).
The new device can be of equal or lesser value than the device you initially received with your order, based on the normal retail price.
If you have missed any payments and, therefore, have not reached the 24-month total, you will need to wait until this prerequisite is complete before the Device Refresh can be chosen.
For the lifetime of your NuraNow subscription, you are eligible to keep both your original device as well as any subsequent devices that are added to your plan. If you decide to cancel your subscription, we require all devices associated with the subscription to be returned within a 30-day period.
How do I know if I'm eligible?
- Check your email for your original order confirmation. This will confirm the date you signed up, as well as your original order number. You need to have been an active subscriber for 24 complete months since sign-up.
- Review your bank records to confirm 24 successful NuraNow payments.
How do I claim my Device Refresh?
After you have checked your original order confirmation email and your bank records to confirm 24 successful NuraNow payments, and it is the month after your 24th month, get in touch with us here.