After 24 months of being an active subscriber, which requires 24 months of fees to have been successfully paid, you can continue to stay on your current plan and choose a new device. The new device can be of equal or lesser value than the device you initially received with your order, based on the normal retail price.
If you have missed any payments and, therefore, have not reached the 24-month total, you will need to wait until this prerequisite is complete before the Device Refresh can be chosen.
For the lifetime of your NuraNow subscription, you are eligible to keep both your original device as well as any subsequent devices that are added to your plan. If you decide to cancel your subscription, we require all devices associated with the subscription to be returned within a 30-day period.
How do I know?
- Check your email for your original order confirmation. This will confirm the date you signed up, as well as your original order number
- Review your bank records to confirm 24 successful NuraNow payments
How do I claim my Device Refresh?
After you have checked your original order confirmation email and your bank records to confirm 24 successful NuraNow payments, get in touch with us here.