Please try the following:
- Restart your mobile device.
- Check that your mobile device and the Nura app have been updated to the latest versions.
- Close and re-open the Nura app.
- Check that your NURABUDS are connected to your mobile device with Bluetooth®. You need to be connected with Bluetooth® to use the Nura app. Bluetooth® will only activate when no cables are connected.
- Check your internet connection is stable, trying both a cellular and Wi-Fi connection separately.
- Delete the Nura app, then restart your mobile device and reinstall the Nura app.
- Reset your NURABUDS. See our NURABUDS Reset article here.
- If you have changed the NURABUDS name in the Bluetooth® menu of your mobile device, try renaming it to the original (NURABUDS XXX).