There are a number of different ways of contacting the team at Nura.
Chat
By far the easiest and quickest way of getting in touch with the team. We are online seven days a week, 9am to 5pm Australian EST.
Nura Support Portal
On Nura Support, you will be able to navigate 100+ articles of the most frequently asked questions. Additionally, our troubleshooting guides will walk you through how to resolve some of the most commonly experienced problems that some customers may experience.
If you can't find what you're after, then we'd suggest reaching out to us via Chat.
You can contact us via email using this form. Please ensure you complete all fields to ensure that we direct your email to the relevant team. Note that we generally aim to respond to emails within 1-2 business days.
Social Media
We are mostly active on Facebook, Instagram and Twitter. Our social team will help you with most, if not all, of your general enquiries. Any questions relating to technical support is best directed via Facebook Messenger or contacting us directly through Chat if your issue cannot be supported through the Nura Support page.
What about phone support?
On occasion, we get asked this. We do not currently offer phone-based support for the following reasons:
- We are a small team supporting multiple products globally. Using our current channels we are able to support more customers, more efficiently, through multiple platforms.
- As a primarily online business, we realise our main demographic is predominantly connected via online messaging channels and seek this style of support from us as well as other businesses.
- We sell a unique and complex product and we regularly pass on customer feedback and issues to our product teams. Having messaging and text-based threads ensure we provide them with unadulterated feedback as well as issue descriptions free of our own interpretations or possible misunderstanding. You also have a tangible record of your contact with us.
