There are a number of different ways of contacting the team at Nura.
Nura Support Portal
On Nura Support you will be able to navigate 100+ articles of the most frequently asked questions. Additionally, our troubleshooting guides will walk you through how to resolve some of the most commonly experienced problems that some customers may experience.
You can contact us via email using this form. Please ensure you complete all fields so that we direct your email to the relevant team. We aim to respond to emails within 1-2 business days.
Social Media
Along with email support, we are also active on Facebook, Instagram and Twitter. Our Social Media Team will help you with most, if not all, of your general enquiries. Any questions relating to technical support is best directed via Facebook Messenger or through the email contact form.
What about phone support?
On occasion we get asked about phone support. We do not currently offer phone-based support for the following reasons:
- We are a small team supporting multiple products globally. Using our current channels we are able to support more customers, more efficiently, through multiple platforms.
- As a primarily online business, we realise our main demographic is predominantly connected via online messaging channels and seek this style of support from us as well as other businesses.
- We sell a unique and complex product and we regularly pass on customer feedback and issues to our Product teams. Having messaging and text-based threads ensures we provide them with unadulterated feedback as well as issue descriptions free of our own interpretations or possible misunderstanding. Furthermore, you also have a tangible record of your contact with us.
