TouchDials may not perform correctly if the NuraLoop is not secured correctly in your ears.
To resolve TouchDial issues we recommend:
- Adjusting the fit of your NuraLoop. There is a helpful article available here.
- Please try all of the ear-tips available, sometimes you may find you need to use alternative sizes on each ear to ensure you're getting the best seal.
- Perform a reset on your NuraLoop.
- Try and perform a calibration on an alternative device such as a spare or friend or family member's phone.
- Delete and reinstall the Nura app
Still having issues? Please contact us here.