In rare instances a NuraLoop may be unresponsive from the box. As we do not have traditional on/off buttons and rely on sensors, it may be difficult for some customers to tell the difference between a unit that simply requires charging or a faulty one.
- Ensure that the charging cable "clicks" into place and is secure before charging.
- Avoid using fast chargers common with battery packs and some wall adaptors. Please see the recent announcement here for a detailed outline of an identified issue.
- If you are using a laptop or desktop computer to try and charge. Try a 5V wall adaptor, if possible and leave it overnight to understand if there is any change in the status of the NuraLoop.
Still having issues? Please contact us here.