Do I own the Nura device after 24 months?
No, NuraNow is not currently a rent-to-own program.
Can I buy the Nura device outright?Yes, you can purchase the Nura device from our online store, or via our retail partners.
If you're already a NuraNow subscriber and want to purchase the Nura device outright, please get in touch. We'll help you cancel your NuraNow subscription and purchase your very own Nura device outright.
Can I cancel my subscription?
Yes, simply use the contact form on our website and select NuraNow Orders > End Membership. Please ensure to contact us using the same email address used to create your order.
Do I have to pay the up-front fee every month?
No, the up-front fee is a one-off payment only.
Can I get the NuraLoop on NuraNow?
Not at this stage, however we are certainly looking at doing this in the future.
How do I change my credit card details?
Contact us and we'll send you a secure link to change your credit card details.
Note: please never send through your credit card details via email; we'll instruct you on how to do this securely.
Can I change my NuraNow plan?
After 24 months you will be eligible to change NuraNow plans. If you change plans you will receive any Nura device associated with that plan as well as get to keep using every device you’ve received from NuraNow up until that point, for as long as your subscription stays active. If you choose to change plans, there may be an up-front fee associated with your new plan.
How do I get a new device every 24 months?
After 24 months of being an active subscriber, which requires 24 months of fees to have been successfully paid, you can continue to stay on your current plan choose a new device. The new device can be of equal or lesser value than the device you initially received with your order.
If you have missed any payments and, therefore, not reached the 24 month total, you will need to wait until this prerequisite is completed before the Device Refresh can be chosen.
For the lifetime of your NuraNow subscription, you are eligible to keep both your original device as well as any subsequent devices that are added to your plan. If you decide to cancel your subscription, we require all devices to be returned within a 30-day period.
How do I add another email to access the device?
Contact support and we'll help you add an additional email address.
Please contact us using the email address you used when signing up to NuraNow so we can easily identify you.
Can I make use of the 30-day satisfaction guarantee as a NuraNow subscriber?
No, the 30-day satisfaction guarantee applies to outright Nura device purchases only; however, NuraNow subscribers are welcome to cancel their subscription at any time with no cancellation fees.
Is NuraNow a rent-to-own program?
No, NuraNow is not a rent-to-own program. When you sign-up for NuraNow, we’ll send you a Nura device to use.
If you decide to cancel your subscription, the Nura device will be remotely deactivated and you will have 30 days to send it back to us.
Why a NuraNow subscription?
Here at Nura, we want everybody to be able to experience personalised sound for a price that's affordable.
That's why we created NuraNow, a subscription service for the award-winning Nura device.
For a low monthly fee, get a Nura device + exclusive monthly perks, a new device every 24 months and more.
For more information on NuraNow, please see our NuraNow Terms and Conditions, here.