To cancel or end your NuraNow membership, simply use the contact form on our website and select NuraNow Orders > End Membership.
Please ensure to contact us using the same email address used to create your order. Please leave a description as to why you'd like to cancel as we'd love to understand what we can do to make NuraNow better.
Your account can only be cancelled after you've:
- Let us know the reason for your cancellation. We sincerely appreciate any feedback you have about your membership.
- You will then obtain a unique RMA number and return instructions. Without this, you are unable to cancel your account or send back your unit.
- Send back your unit and respond to the email with your tracking number and carrier. Your account will not be closed if the tracking number is not provided to us.
Should you send back your unit without obtaining an RMA number from Customer Support you account may not be cancelled.