To cancel or end your NuraNow membership, simply use the contact form on our website and select NuraNow Orders > End Membership.
Please ensure to contact us using the same email address used to create your order. Please leave a description as to why you'd like to cancel as we'd love to understand what we can do to make NuraNow better.
Your account can only be cancelled after you've:
- Let us know the reason for your cancellation. We sincerely appreciate any feedback you have about your membership.
- Contacted Customer Support using the same email address used to create your account, informed us that you are looking to end your membership and let us know the reasons why (see above).
- You will then obtain a unique RMA number and return instructions. Without this you are unable to cancel your account or send back your unit.
- Once we've received your unit using the previously provided details we can then cancel your account.
Should you send back your unit without obtaining an RMA number from Customer Support you account may not be cancelled.