Making the world's first headphones that automatically know how you hear, is no easy feat. Our vision is to provide perfect sound for every person in any place, and the nura team is dedicated to revolutionising the way that you hear music. We also know that an amazing experience isn’t just about having a revolutionary product - it’s also about getting help when you need it and making sure the process of ordering, receiving and using your nuraphones is as easy as possible.
For this reason, your satisfaction with nura products is extremely important to us. If you have an issue with your nura purchase - please do contact us asap!
We want to make sure that you can easily use your nuraphones the moment you receive them and that you’re blown away when you hear your perfect sound.
This return policy applies to nura products available for purchase via our website www.nuraphone.com
We also promise to let you know if we make substantial changes to this policy. If you have any questions - just reach out via our contact form.
nura only accepts refunds in the following cases :
If you've purchased a nura device outright through nuraphone.com or a nura SoundStudio, you may be eligible for the 30 Day Satisfaction Guarantee. This guarantee entitles you to return your nura products within 30 days of the date of delivery, for a full refund on the value of the product. NuraNow customers are not eligible for this, however, in some instances you may be eligible for a refund within 30-days depending on which plan you've chosen. For information on this, please see the terms at the base of the NuraNow plan selection page.
Please note that The 30-Day Satisfaction Guarantee is not to be used to remedy faults and issues with nura products that are covered by warranty. If an issue with the products falls under the warranty, then you shall be provided remedy under warranty. For details of nura warranty conditions, please follow this link.
Please note that nura does not accept returns or exchanges of nura products purchased from other retailers. Please seek assistance from your place of purchase to initiate your return request.
Please make sure you meet the following conditions, to be eligible for a refund under the 30 day money back guarantee;
nura may also require you to show proof of purchase details and answer certain questions about your use of the product, before approving satisfaction guarantees.
Once your returned product has been assessed and deemed in an unused and original condition, we submit refund requests immediately. You will see the refund as a credit in approximately 5-10 business days, depending on your bank.
Once our customer service team accepts your RMA request, you will be provided details with confirmation of the RMA. This will provide details of the location where the returned item should be posted to. If you have not received these confirmation details, you are not authorised to return products to nura. nura retains the right to not to process products sent to nura without nura confirmation of the RMA.
To complete the RMA you will be required to;
We want to help you get the most out of nura products and services. If you have any questions about this Returns Policy, please contact us via our contact form or write to us at:
nura Operations Pty. Ltd., PO Box 95, Brunswick, 3056, VICTORIA, AUSTRALIA