updated: 25th September 2017
Reasonable day-to-day wear does not warrant replacement or refund. The below description should be used to inform what you should expect of the robustness of nura products given day-to-day wear;
We are committed to nura products being of the highest quality, easy to use and delighting you with unparalleled personal sound! For this reason, your satisfaction with nura products and nura branded accessories, and your ability to use them easily with optimal results is extremely important to us.
If you have an issue with your nura product or nura branded accessories - please do contact us as soon as possible!
This product warranty applies to nura products and nura branded accessories available for purchase via our website, www.nuraphone.com
We also promise to let you know, if we make substantial changes to this policy. If you have any questions - just reach out via our contact form.
nura warrants that your nuraphone and nura branded accessories shall, as of the date of delivery, be free from material defects for a period of one (1) year. (The date of delivery is considered the date that our delivery service has recorded delivering your nura product as per delivery tracking, not any other date.)
To be eligible for warranty service, you must contact the nura customer service team and have requested a Return Merchandise Authorization (RMA) under warranty, within the warranty period.
This warranty ensures that your nura product and nura branded accessories are functional, within the warranty period, given reasonable use and wear and tear (please consider the ‘definition of reasonable wear and tear’ above). Under this warranty, if a product is not functional within the warranty period, given reasonable use and wear and tear - then the customer is eligible for a replacement or refund.
Please note the following warranty conditions below. These provide details of warranty terms, remedies and process.
nura warrants that your purchased nura products and nura branded accessories shall be free from defects in materials and workmanship, under normal use for a period of one (1) year from the date of delivery. (The date of delivery is considered the date that our delivery service has recorded delivering your nura product as per delivery tracking, not any other date.)
nura provides this limited warranty to you, only if you purchased the product from nura, via nura’s website (nuraphone.com and sub-websites).
If a defect with your nura product arises within the warranty period you are required to contact the nura customer service team with an RMA request under warranty, also within the same warranty period.
If the validity of your RMA request under warranty is accepted by nura, nura agree to either;
To minimise impact on the environment, nura prefers to repair and replace using refurbished parts and products.
Also, as part of our promise to only sell the highest quality products;
To obtain warranty service, you are required to contact the nura Customer Experience Experts with an RMA request under warranty, also within the same warranty period.
Once our customer service team accepts your RMA request, you will be provided details with confirmation of the RMA. This will provide details of the location where the returned item should be posted to. If you have not received these confirmation details, you are not authorised to return products to nura. nura retains the right to not process products sent to nura without nura confirmation of the RMA.
To complete the RMA you will be required to:
Please also note:
Please note that this warranty applies only to products and accessories manufactured by nura that are marked with the “nura” trade name or logo and contain a valid nura serial number which has not been removed or altered.
nura does not warrant that the operation of the product will be uninterrupted or error-free. For this reason, this warranty does not cover software embedded in any nura product and related services provided by nura.
This warranty applies only to the original purchaser of the product that was purchased from the nura’s website (nuraphone.com and sub-websites).
Without limiting the foregoing, this warranty does not apply to, the following:
Please note that nura reserves the right to disable products in instances of suspected fraud, counterfeit use, stealing or loss during shipment.
nura is not responsible for damage or injuries arising from failure to follow instructions related to product use.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, NURA SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO THE LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF NURA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This limited warranty shall be governed by the laws of the State of Victoria, Australia, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. In the event that a consumer brings any claims arising under this limited warranty, the parties agree that the sole and exclusive jurisdiction shall be the State and Federal Courts located in Melbourne, Victoria.
We want to help you get the most out of nura products and services. If you have any questions about this product warranty, please contact us or write to us at:
nura Operations Pty. Ltd., PO Box 95, Brunswick, 3056, VICTORIA, AUSTRALIA