— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users

/G2

Support
Everything you need to know about /G2 software upgrade

Audio feedback on your nuraphones

 

If you are experiencing any audio feedback or 'squealing' sound on your nuraphones during —

 

G2_ANC_grey.png Active Noise Cancellation (ANC)
G2_SocialMode_grey.png Social mode 
G2_ProfileImage_grey.png  Or when creating your personalised hearing profile 

 

Your nuraphones sensitive microphones may be blocked. 

 

1. Remove any protective film covering external microphones/outer ear cup that came with your nuraphones.

plasticremoval.gif

 

2. If this has not resolved the persistent audio issue please make sure to turn off your Active Noise Cancellation (ANC) and then contact nura Customer Experience Experts for product support at our contact page, select Help & Support > nuraphone and our team will be in touch within 24 hours. To do so — 

  1. Open the nura app and go to settings
  2. Toggle ANC off 

 

 

3. To resolve any intermittent feedback, ensure your nuraphones microphones are not blocked or covered.

 

 

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