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— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users

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Support
Everything you need to know about your nuraphone

/G2

Support
Everything you need to know about /G2 software upgrade

Connecting your nuraphones to other products

The nuraphone connects wirelessly (Bluetooth), digitally (USB, Lightning) or with an analog cable:

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Please note: your nuraphones will automatically apply your hearing profile however you connect.

Computers 

Mac/ Bluetooth

1. Put your nuraphones on your head and remove all cables.
2. Open your Mac’s “System Preferences” > “Bluetooth”.

3. Select “nuraphone XXX”. Your nuraphones are now connected.
“XXX” is your nuraphones’ unique 3-digit pairing number.
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macbluetooth.jpg

Windows/ Bluetooth 

1. Put your nuraphones on your head and remove all cables.

2. Select the Bluetooth icon from your computer’s taskbar (bottom-right).
pcbluetooth1.jpg
3. From “Bluetooth & other devices”, select “Add Bluetooth or other device”.
4. Select “nuraphone XXX”. Your nuraphones are now connected!  
“XXX” is your nuraphones’ unique 3-digit pairing number.

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Mac/Cable

1. Open your Mac’s “System Preferences” > “Sound”.
2. Select “nuraphone XXX” as the output device. Your nuraphones are now connected. 

Windows/Cable 

1. Right-click on the volume button in your taskbar.
2. Select “Playback devices”.
3. Right-click on “nuraphone XXX” > “set as default device”. Your nuraphones are now connected.  


If you’re having trouble connecting your nuraphones to your computer, please see our connecting your nuraphones to a computer troubleshooting guide.

 

TVs

Audio configurations on TVs vary. Please check the nuraphone’s Bluetooth system requirements and your TV’s compatibility.

 

External DACs (digital-to-analog converter)

Audio jack configurations on DACs vary. Where possible, use a digital cable (USB, Lightning) as the nuraphone has a built-in DAC and headphone amplifier.
For a 3.5 mm jack, use the nura analog cable.

 

Consoles

Use the nura analog cable to connect your nuraphones to a PlayStation® controller, and some Xbox® controllers. However, you're unable to use voice chat functions with your nuraphones. 

Please note: you’re also unable to use Bluetooth to connect the nuraphone to PlayStation® or Xbox® consoles as they have their own licensed options.

 

Bluetooth network adapter (dongle)

The nuraphone isn’t optimised for Bluetooth dongles. If connecting with a dongle, make sure it’s Qualcomm® aptX-HD™ compatible.

 

Aeroplane adaptors

Audio jack configurations on aeroplanes vary. For a 3.5 mm jack, use the nura analog cable.

 

Need further help? 

Please contact us.

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