— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users

nura

Support
Everything you need to know about your nuraphone

/G2

Support
Everything you need to know about /G2 software upgrade

Personalising your nuraphone

When you personalise, your nuraphone learn how you hear and create your unique hearing profile. You’ll need to personalise your nuraphone before you start using them.

If you've already personalised, you can add an additional hearing profile at any time. 

Please note: after you've personalised your nuraphone, they'll automatically apply your hearing profile with any device you use, wireless or wired.


Before personalising your nuraphone:

1. Go to a quiet place where you won’t be disturbed for a few minutes. 

The less background noise the better.  

2. Pair your nuraphone.

3. Download the nura app on your Android or iOS device.

4. Make sure your Android or iOS device is connected to the Internet as part of the initial personalization setup is performed in the cloud, and then the hearing profile is transmitted to your nuraphone over the Internet.


Personalising your nuraphone:  

1. Tap Start on the welcome page of the nura app.  


2.  Adjust your nuraphone by moving the ear cups until you see two constant ticks on your app screen. 

If you're having trouble with this process, please see our personalising troubleshooting guide.

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3. Sit back and try not to move around too much during personalisation. 

The personalisation process takes a couple of minutes. 

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4. Tap the personalised button to hear music with your hearing profile applied. 

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5. Adjust to your preferred level of Immersion.

Your nuraphone uses ear cup drivers to create the feeling of a live performance. 


6. Tap the Social Mode button to hear what's going on around you. 

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7. Configure your nuraphone touch buttons. 

Your nuraphone has touch buttons on each ear cup that can be configured to perform helpful functions.  

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Want to add, change or delete a profile?

Please see your profile

 

Having trouble personalising your nuraphone?

Don't worry, we've made a personalising troubleshooting guide for you

If you're seeing a nura app error message at any time, you can check what it means. 

 

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