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— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users

nura

Support
Everything you need to know about your nuraphone

/G2

Support
Everything you need to know about /G2 software upgrade

Faults and warranty

The nuraphone comes with a 12-month limited warranty for your peace of mind. 

Before requesting a warranty return, please have a look through our support sections below — we’ve found most issues can be resolved.  

Bluetooth not working

Please see our bluetooth troubleshooting guide

Battery issue

Please see our charging troubleshooting guide. 

Touch button issue

Please see our touch buttons troubleshooting guide.

Immersion not working

Please see our immersion mode troubleshooting.  

Microphone issue

Please see our voice calls troubleshooting guide or contact us.  

Sound quality issues (crackling, distortion, etc.)

Please see our sound quality troubleshooting guide.

Bluetooth entering deep sleep 

Please check you’re charging your nuraphones correctly and reset your nuraphones.  

No sound/ nuraphone is not responding 

Please check you’re charging your nuraphones correctly and reset your nuraphones.  

Cosmetic

Please contact us.

Overheating

Please contact us

My nuraphones’ headband slider is loose 

Please contact us.  

My nuraphones' cables are coming loose 

Please contact us 

If your issue hasn’t been resolved, please see our warranty policy or request a return. 

If you purchased your nuraphones from Amazon and are looking for a refund, please see our Amazon returns page.  

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