Reset your Nuraphone

If you’re having trouble with your Nuraphone and are unsure how to proceed, please reset them: 

1. Connect your Nuraphone to the USB-A charging cable.

2. Connect the USB-A charging cable to your computer.

3. Place your Nuraphone on your head. Listen for the verbal "welcome back" prompt.

4. Disconnect the USB-A charging cable from your Nuraphone.  Your Nuraphone should now function correctly.

 

If you're still experiencing issues, please try the following steps:

1. Delete the Nura app on your device.

2. 'Forget' your Nuraphone from your Bluetooth settings.

3. Install the Nura app, and re-add the Nuraphone in your Bluetooth settings.

4. If the last 3 steps have not alleviated the issue, please perform a factory reset through the Nura app, under Settings.

Should you continue to have further trouble with your Nuraphone, please contact us and let us know:

• The issue you're experiencing.
• The devices you're experiencing the issue on.
• Your original order number.