If you did not purchase your Nuraphone through Nuraphone.com or a Nura SoundStudio, please refer to your place of purchase to discuss your return options.
Before requesting a 30-day satisfaction guarantee return, please review our support sections below. We’ve found most issues can be resolved by following the outlines steps.
I’m unhappy with the Nuraphone’s sound quality
Please see our sound quality troubleshooting guide.
The Nuraphone’s ear tips are uncomfortable
Please see our comfort troubleshooting guide.
The Nuraphone doesn’t fit me well
Please see our comfort troubleshooting guide.
I’m having trouble making and receiving calls
Please see our making and receiving voice calls troubleshooting guide.
I’m having trouble personalising my Nuraphone
Please see our personalising troubleshooting guide.
The Nuraphone isn’t suitable for my purposes
Please see our guides for people experiencing specific hearing needs and musicians/sound engineers, or contact us.
Other issues
Please contact us. If your issue hasn’t been resolved, please see our 30-day satisfaction guarantee policy or request a return.
To be eligible for a 30-day satisfaction guarantee return:
- You have requested a return merchandise authorization (RMA) within 30 days of the delivery date.
- Products being returned must be in good condition.
- You purchased your Nuraphones from nuraphone.com or Nura SoundStudio.
- Your Nuraphone must not be part of a NuraNow subscription.
- You agree to cover return shipping fees.
