If you did not purchase your Nura device through Nuraphone.com, please refer to your place of purchase to discuss your return options.
Before requesting a 30-day Satisfaction Guarantee return, please review our support sections below. We’ve found most issues can be resolved by following the outlines steps.
NURAPHONE Issues?
I’m unhappy with the NURAPHONE's sound quality
Please see our sound quality troubleshooting guide.
The NURAPHONE's ear-tips are uncomfortable
Please see our comfort troubleshooting guide.
The NURAPHONE doesn’t fit me well
Please see our comfort troubleshooting guide.
I’m having trouble making and receiving calls
Please see our making and receiving voice calls troubleshooting guide.
I’m having trouble personalising my NURAPHONE
Please see our personalising troubleshooting guide.
The NURAPHONE isn’t suitable for my purposes
Please see our guides for people experiencing specific hearing needs and musicians/sound engineers, or contact us.
NURALOOP Issues?
The NURALOOP is uncomfortable
Please see our Fit Guide here.
Having issues turning the NURALOOP On/Off?
Please see our article here.
I’m having trouble personalising my NURALOOP
Please see our article here.
I can't get the NURALOOP to turn on at all
Please see our article here.
NURATRUE Issues?
My NURATRUE is uncomfortable
Please see our fit guide here.
Having issues turning the NURATRUE On/Off?
Please see our article here.
I’m having trouble personalising my NURATRUE
Please see our article here.
I can't get my NURATRUE to turn on at all
Please see our article here.
NURABUDS Issues?
Unfortunately NURABUDS are not covered under our 30-day Satisfaction Guarantee, but you can find the answers to most problems on our support site here.
If you'd like to return your NURABUDS to end your subscription please contact us here.
Other issues
Please contact us. If your issue hasn’t been resolved, please see our 30-day satisfaction guarantee policy or request a return.
To be eligible for a 30-day Satisfaction Guarantee return:
- You have requested a return merchandise authorization (RMA) within 30 days of the delivery date.
- Products being returned must be in good condition.
- You purchased your Nura device from nuraphone.com.
- Your device must not be part of a NuraNow subscription.
- You agree to cover return shipping fees.
