— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users


Everything you need to know about your nuraphone


Everything you need to know about /G2 software upgrade

30-day satisfaction guarantee

We’re so confident you’ll fall in love with your nuraphones that we offer a 30-day satisfaction guarantee.

To be eligible for a 30-day satisfaction guarantee return: 

• You have requested a return merchandise authorization (RMA) within 30 days of the delivery date. 

• Products being returned must be in good condition. 

• You purchased your nuraphones from nuraphone.com or Nura SoundStudio.  

• You agree to cover return shipping fees.

If you did not purchase your Nuraphone through Nuraphone.com or a Nura SoundStudio, please refer to your place of purchase to discuss your return options.

Before requesting a 30-day satisfaction guarantee return, please have a look through our support sections below — we’ve found most issues can be resolved.  

I’m unhappy with the nuraphone’s sound quality   

Please see our sound quality troubleshooting guide

The nuraphone’s ear tips are uncomfortable 

Please see our comfort troubleshooting guide.  

The nuraphone doesn’t fit me well 

Please see our comfort troubleshooting guide

I’m having trouble making and receiving calls 

Please see our making and receiving voice calls troubleshooting guide.  

I’m having trouble personalising my nuraphones 

Please see our personalising troubleshooting guide

The nuraphone isn’t suitable for my purposes 

Please see our guides for people experiencing specific hearing needs and musicians/sound engineers, or contact us

Other issues 

Please contact us 

If your issue hasn’t been resolved, please see our 30-day satisfaction guarantee policy or request a return.

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