— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users

nura

Support
Everything you need to know about your nuraphone

/G2

Support
Everything you need to know about /G2 software upgrade

Orders Overview

Welcome to nura order support! 

Here, you’ll find helpful information about your nuraphone order — from pre-purchase enquires, to shipping and delivery information.

 

Shipping:

Delivery information

Find our most up-to-date delivery times, and read more about customs and duty charges. 

Order issues

Having trouble placing an order or made a mistake while ordering? 

 

Returns: 

30-Day satisfaction guarantee

How to return your nuraphones for a refund if you’re not completely satisfied. 

Faults and warranty

What to do if your nuraphones aren't working. 

Amazon returns

Return and warranty information for customers from nura's official Amazon stores.  

Third-party seller returns

Information for those who have purchased the nuraphone from a third-party seller.  

 

Sales enquiries: 

- nuraphone technical specifications

- Where to try/buy the nuraphone

- Redeeming a discount code

- Will the nuraphone work if I have specific hearing needs?

- Does the nuraphone adapt to different hearing in left and right ears?

- I'm a musician / sound engineer — is the nuraphone suitable for me?

- Can I use the nuraphone for exercise?

- How comfortable is the nuraphone?

- How to access Amazon invoices

How effective is the nuraphone’s active noise cancellation (ANC)?

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