— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users

nura

Support
Everything you need to know about your nuraphone

/G2

Support
Everything you need to know about /G2 software upgrade

Charging and battery issues

Your nuraphones' lithium-ion battery provides approximately 20 hours of wireless use.  

When you plug in your nuraphones to charge, you’ll hear a tone that means they’re charging. If you don't hear the charging tone, please make sure your nuraphones are upgraded to /G2.    

When receiving new nuraphones the battery level can vary between 0-100%. If you’ve received Nuraphones that are not charged, simply use the included USB-A cable and connect them to a USB wall charger for 5+ hours.

If your nuraphones aren't charging, can you please:

• Make sure you’re charging with the nura USB-A or USB-C cables only. 

Your nuraphones won’t charge when connected with the Lightning, analog or micro-USB cables.  

• Make sure you're not attempting to charge with your phone. 

To help save your phone's battery, most phones won't charge your nuraphones.

• If you’re trying to charge with a computer, please try using a different USB port or a wall charger.

• If you're attempting to charge with a USB hub, please make sure it's powered. Most USB hubs won't provide enough power to charge your nuraphones. 

• If you’re trying to charge with a wall charger, please try charging with a computer.  

• If you’re trying to charge with a USB-A cable, please try charging with a USB-C cable (if purchased separately).

• Please reset your nuraphones.   

If your nuraphones aren't charging to 100%, can you please:

• Allow the battery to deplete to 0%

• Charge the Nuraphones on a wall charger with no more than 5W output, or alternatively, charge the Nuraphones on a computers USB outlet. 

Need further help? 

Please contact us

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