Welcome to nura troubleshooting!
Here, you’ll find support guides covering any issue you may encounter.
Learn what to do if you’re having trouble pairing your nuraphones to your device.
Making sure your nuraphones' tips are fitted correctly.
Tips for getting connected to the nura app.
Getting connected to your computer, wireless or wired, Mac or PC.
What to do if your nuraphones’ touch buttons aren’t functioning correctly.
Making sure all your voice calls with the nuraphones are clear.
Ensuring your nuraphones are feel good when you’re wearing them.
Troubleshoot issues with charging and the nuraphone’s battery level.
Read how to make sure you’re getting the right fit for your personalisation.
What to do if you’re experiencing audio lag on your nuraphones when watching streaming services or Youtube.
How to get the very highest quality sound from your nuraphones.
Making sure your Immersion mode is set to the correct level.
Find out what all the nura app error messages mean.
What to do if can't send your friends their exclusive 20% discount.
Resetting your nuraphones.