— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users


Everything you need to know about your nuraphone


Everything you need to know about /G2 software upgrade

Troubleshooting overview

Welcome to nura troubleshooting!  

Here, you’ll find support guides covering any issue you may encounter. 

If you’re ever feeling stuck, please try resetting your nuraphones or contact us.  


Bluetooth troubleshooting

Learn what to do if you’re having trouble pairing your nuraphones to your device.  

nura tip troubleshooting

Making sure your nuraphones' tips are fitted correctly. 

Connecting to the nura app

Tips for getting connected to the nura app.  

Connecting your nuraphone to a computer troubleshooting 

Getting connected to your computer, wireless or wired, Mac or PC. 


nuraphone issues

Touch buttons

What to do if your nuraphones’ touch buttons aren’t functioning correctly.

Voice calls 

Making sure your voice calls with the nuraphone are clear.


Ensure your nuraphones feel good when you're wearing them.  

Charging and battery issues

Troubleshoot issues with charging and the nuraphone’s battery level.


Read how to make sure you’re getting the right fit for your personalisation.

Problems with watching online videos

What to do if you’re experiencing audio lag on your nuraphones when watching streaming services or Youtube. 

Sound quality 

Get the very highest quality sound from your nuraphones.  

Does the nuraphone have a manual EQ?


nura app issues

Immersion mode 

Making sure your Immersion mode is set to the correct level.

nura app error messages

Find out what all the nura app error messages mean.  

Refer a friend

What to do if can't send your friends their exclusive 10% discount.  


Resetting your nuraphones. 

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