Welcome to Nura Troubleshooting!
Here, you’ll find support guides covering any issue you may encounter.
If you’re ever feeling stuck, please try resetting your Nuraphone or contact us.
Connectivity
Bluetooth troubleshooting
Learn what to do if you’re having trouble pairing your Nuraphones to your device.
Connecting to the Nura app
Tips for getting connected to the nura app.
Connecting your Nuraphone to a computer troubleshooting
Getting connected to your computer, wireless or wired, Mac or PC.
Nuraphone Troubleshooting
Nura tip troubleshooting
Making sure your Nuraphone's tips fit correctly.
Reset
Resetting your Nuraphones.
Touch buttons
What to do if your Nuraphone’s touch buttons aren’t functioning correctly.
Voice calls
Making sure your voice calls with the Nuraphone are clear.
Comfort
Ensure your Nuraphones feel good when you're wearing them.
Charging and battery issues
Troubleshoot issues with charging and the Nuraphone’s battery level.
Personalising
Read how to make sure you’re getting the right fit for your personalisation.
Problems with watching online videos
What to do if you’re experiencing audio lag on your Nuraphones when watching streaming services or Youtube.
Sound quality
Get the very highest quality sound from your Nuraphones.
Does the Nuraphone have a manual EQ?
Nura App
Immersion mode
Making sure your Immersion mode is set to the correct level.
Nura app error messages
Find out what all the Nura app error messages mean.
