Welcome to Nura Troubleshooting!
Here, you’ll find support guides covering any issue you may encounter.
Learn what to do if you’re having trouble pairing your Nuraphones to your device.
Tips for getting connected to the nura app.
Getting connected to your computer, wireless or wired, Mac or PC.
Making sure your Nuraphone's tips fit correctly.
Resetting your Nuraphones.
What to do if your Nuraphone’s touch buttons aren’t functioning correctly.
Making sure your voice calls with the Nuraphone are clear.
Ensure your Nuraphones feel good when you're wearing them.
Troubleshoot issues with charging and the Nuraphone’s battery level.
Read how to make sure you’re getting the right fit for your personalisation.
What to do if you’re experiencing audio lag on your Nuraphones when watching streaming services or Youtube.
Get the very highest quality sound from your Nuraphones.
Making sure your Immersion mode is set to the correct level.
Find out what all the Nura app error messages mean.