Should you receive a faulty or damaged nuraphone please contact our Customer Experience Experts immediately on firstname.lastname@example.org. They will ask you a few questions and perform a remote test to identify the issue.
If deemed to be a manufacturing fault you will need to return the faulty unit for evaluation at our factory, and we will issue you with a replacement nuraphone. Our Customer Experience Experts will guide you through this process.
All shipping costs will be covered by nura.
Your nuraphone comes with a 12-month Limited Warranty.
Note: see our nura Warranty Policy for further details.