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Everything you need to know about your nuraphone


Everything you need to know about /G2 software upgrade

Faults and Warranty

Should you receive a faulty or damaged nuraphone please contact our Customer Experience Experts immediately on  They will ask you a few questions and perform a remote test to identify the issue.

If deemed to be a manufacturing fault you will need to return the faulty unit for evaluation at our factory, and we will issue you with a replacement nuraphone. Our Customer Experience Experts will guide you through this process.

All shipping costs will be covered by nura.


Your nuraphone comes with a 12-month Limited Warranty.


Note: see our nura Warranty Policy for further details. 

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