— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users

nura

Support
Everything you need to know about your nuraphone

/G2

Support
Everything you need to know about /G2 software upgrade

Delivery Information

Shipping Services and Transit Times

Region

Service

Transit Time

Christmas Delivery Cut-Off


United Kingdom

GLS Ground
2-3 business days
Tue 17 Dec
DHL Express Worldwide
1-2 business days
Sun 22 Dec


United States


FedEx Ground
1-5 business days
Sun 15 Dec
FedEx 2Day
2 business days
Thu 19 Dec
FedEx Overnight
1 business day
Sun 22 Dec

Australia

AusPost Ground
1-6 business days
Sun 15 Dec
Thu 19 Dec (metro east coast)

Europe

GLS Ground
2-3 business days
Tue 17 Dec
DHL Express Worldwide
1-2 business days
Sun 22 Dec

Canada

FedEx International Priority
1-3 business days
Tue 17 Dec


Asia-Pacific


Hong Kong Smart Post
1-2 business days
Mon 16 Dec
SF Express Ground
1-4 business days
FedEx International Economy
2-4 business days

Middle East

DHL Express Worldwide
2-6 business days
Sun 15 Dec

Central America

FedEx International Priority
1-3 business days
Tue 17 Dec

South America

FedEx International Priority
1-3 business days
Tue 17 Dec

Africa

DHL Express Worldwide
2-6 business days
Sun 15 Dec


• Orders are typically dispatched within the next business day.  The transit times above exclude order processing and handling.

• NuraNow orders with Australia, UK, and US are dispatched using standard ground services only.

• Carrier services within Asia-Pacific may vary depending on destination country.


Shipping Exclusions

Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time.  

nura supports APO/FPO, PO BOX and Parcel locker addresses in the United States of America and Australia only.

 

Delivery Attempts

If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or parcel pick-up.

 

Tracking Your Order

After your nuraphone has shipped you will receive a shipment confirmation email which will include a tracking number. You can monitor your delivery through the number and the carrier's website, see an estimated time of delivery and sign up for SMS alerts (where provided by carrier).

 

Whole Shipment 

We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly. 

 

Changing Your Order

We are unable to make changes or cancel your order after you have received a confirmation email.  

 

Delivery Duty

Delivery duty and/or import fees are covered by nura to our major shipping destinations, such as Australia, European Union, United Kingdom and United States of America. However, nura products shipped to the rest of the world are sold on Delivered at Place (DAP) trading terms. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Any additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing any orders. 

As charges are individually assessed by your country's officials upon import, we are unfortunately not able to provide an estimation or if you will be charged at all. Contact your local customs office for more information. 

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