— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users

nura

Support
Everything you need to know about your nuraphone

/G2

Support
Everything you need to know about /G2 software upgrade

Delivery Information

Shipment Times*

   

Australia

DHL

3-5 Business Days

Asia

DHL / SF Express

2-5 Business Days

Europe

DPD / PostNL / DHL

2-6 Business Days

Americas

UPS/USPS

2-7 Business Days

Africa

DHL / PostNL

4-10 Business Days

Middle East

DHL / PostNL

2-6 Business Days

 *includes dispatch time. These are indicative and may be impacted by seasonal periods throughout the year.


Shipping Exclusions

Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time. 

 

nura supports APO/FPO, PO BOX and Parcel locker addresses in the United States of America and Australia only.

 

Delivery Attempts

If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or parcel pick-up.

 

Tracking Your Order

After your nuraphone has shipped you will receive a shipping email which will include a tracking number. You can monitor your delivery through the number and the carrier's website, see an estimated time of delivery and sign up for SMS alerts (where provided by carrier).

 

Whole Shipment 

We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly. 

 

Changing Your Order

We are unable to make changes or cancel your order after you have received a confirmation email.  

 

Delivery Duty

Delivery duty and/or import fees are covered by nura to our major shipping destinations, such as Australia, European Union, United Kingdom and the United States of America. However, nura products shipped to the rest of the world are sold on Delivered at Place (DAP) trading terms. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Any additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing any orders. 

As charges are individually assessed by your country's officials upon import, we are unfortunately not able to provide an estimation or if you will be charged at all. Contact your local customs office for more information. 

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