— The nuraphone /G2
via a software upgrade
New app and firmware available
— for all existing and future nuraphone users

nura

Support
Everything you need to know about your nuraphone

/G2

Support
Everything you need to know about /G2 software upgrade

Delivery Information

Shipment Times*

    Order in time for Christmas

Australia

DHL

1-4 Business Days

By 18 December

Asia

FedEx / SF Express

1-4 Business Days

By 18 December

Europe

DPD / PostNL / Deutsche Post

1-6 Business Days

By 14 December

Africa

DHL / PostNL

 4-10 Business Days

By 10 December

North & South America

UPS/USPS

1-7 Business Days

By 13 December

 *includes dispatch time. These are indicative and may be impacted by seasonal periods throughout the year.


Shipping Exclusions

Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time. 

 

nura also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.

 

Signature on Delivery

To ensure there are no lost or stolen parcels, we send all shipments by courier requiring signature on delivery. 

If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or parcel pick-up.

 

Tracking Your Order

After your nuraphone has shipped you will receive a shipping email which will include a tracking number. You can monitor your delivery through the number and the carrier's website, see an estimated time of delivery and sign up for SMS alerts.

 

Whole Shipment 

We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly. 

 

Changing Your Order

We are unable to make changes or cancel your order after you have received a confirmation email.  

 

Delivery Duty

Delivery duty and/or import fees are covered by nura to our major shipping destinations, such as Australia, European Union, United Kingdom and the United States of America. However, nura products shipped to the rest of the world are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Any additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing any orders. 

As charges are individually assessed by your country's officials upon import, we are unfortunately not able to provide an estimation or if you will be charged at all. Contact your local customs office for more information. 

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