We are so confident you will fall in love with your nuraphone that we offer a 30-Day Satisfaction Guarantee.
If you would like to request a refund please email our Customer Experience Experts at firstname.lastname@example.org within 30 days of receiving your order. They will issue you a Returns Merchandise Authorisation (RMA) number and send you postal instructions.
You will need to arrange shipping, and return the nuraphone in original condition and packaging. If the unit, accessories or packaging are cosmetically damaged in any way we will not be able to process the return, and your nuraphone will be returned to you.
Once your nuraphone has been received and assessed as in a reasonably unused condition, we submit refund requests immediately to your original method of payment. You will see the refund as a credit in approximately 5-10 business days, depending on your bank.
After the 30-Days have elapsed we will no longer accept change of mind returns.
Note: see our nura Returns Policy for further details.